Frequently Asked Questions

Starting an order is straightforward. Simply reach out to our team via email or through the contact form on this website. Our typical process involves:

1. Inquiry & Consultation -- Share your requirements, product category, quantity, and any design references.
2. Quotation -- We provide a detailed price sheet within 24-48 hours.
3. Sample Development -- Once you confirm the quote, we produce pre-production samples for your approval.
4. Order Confirmation & Deposit -- Sign the purchase contract and pay the agreed deposit to begin mass production.
5. Quality Inspection & Shipment -- We conduct QC before delivery and arrange shipping per your preferred method.

The more details you can share, the more accurate and fast your quote will be. Key information includes:

• Product type (e.g., tote bag, backpack, clutch, makeup bag)
• Preferred materials and hardware finishes
• Approximate dimensions or a reference image / tech pack
• Target order quantity (MOQ impacts pricing)
• Expected delivery timeline and destination country
• Branding requirements (logo, labels, packaging)

Our standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment. We accept T/T (bank wire transfer), PayPal (for smaller orders), and Western Union. For long-term partners with established relationships, we may offer extended payment plans. All prices are quoted in USD.

Absolutely. Full private label and white-label services are available. We support a variety of branding methods including:

• Embossed / Debossed logo
• Screen printing
• Metal logo plates & charms
• Custom woven labels & tags
• Custom dust bags & gift boxes
• Branded tissue & hangtags

Sample timelines vary by complexity:

A sample fee is charged upfront and credited back to your order upon mass production confirmation.

Pricing is influenced by several factors:

• Material grade -- Genuine leather vs. PU leather vs. canvas vs. nylon
• Order quantity -- Higher quantities result in lower unit cost
• Design complexity -- Number of compartments, hardware details, stitching patterns
• Branding add-ons -- Custom tags, dust bags, gift boxes, embossing
• Lead time -- Rush production may incur additional charges

Yes. We offer volume discounts that scale with order size, and loyal partners benefit from preferential pricing on repeat orders. We also provide annual framework agreements for buyers who commit to a yearly purchase volume, which secures better pricing and production priority throughout the year.

We source and work with a wide range of premium materials to suit different market segments:

We follow a rigorous multi-stage quality control (QC) process:

Yes. Our factory holds ISO 9001 certification and our materials are compliant with REACH (EU chemical safety) and CPSC (US consumer product safety) standards. We can provide test reports for OEKO-TEX and azo-free dyeing on request. Our leather tanneries are selected from audited suppliers with environmental and chemical compliance documentation.

Nearly every element can be tailored to your brand identity. Customizable options include:

Absolutely. Our in-house design team is experienced in developing bags from a brief or inspiration images. You simply share your concept -- a mood board, Pinterest references, a rough sketch, or a market competitor sample -- and our designers will create a tech pack, material specification sheet, and initial sample for your review. No design background is required on your end.

We ship globally from China, and support:

We can recommend a trusted freight forwarder or work with your appointed logistics partner.

We stand behind the quality of our products. If you receive goods with manufacturing defects, please notify us within 14 days of receipt with photos and a description of the issue. We will investigate promptly and offer one of the following resolutions: replacement units, partial or full refund, or a credit toward your next order -- depending on the defect rate and circumstances. Our goal is a 98%+ satisfaction rate and long-term partnership.